Terms of Service

Last Updated: 25 January 2026

1. Introduction

These Terms of Service ("Terms") govern the supply of web hosting, domain name, email, migration, website design, SEO, Google Ads, and related services by iWebHost Pty Ltd (trading as iWebHost Australia and iWebHost.com.au) ("iWebHost", "we", "us", or "our") to the customer ("you" or "your"). By ordering, using, renewing, or continuing to use any of our services, you agree to be bound by these Terms.

2. Acceptance of Terms

By clicking "I Agree", placing an order, making payment, or using any of our services, you acknowledge that you have read, understood, and accepted these Terms, together with any applicable service description, invoice, acceptable use policy, privacy policy, and any other policy or document incorporated by reference.

You represent and warrant that you have the legal capacity and authority to enter into this agreement, whether on your own behalf or on behalf of a business or other legal entity.

3. Services

We provide web hosting, domain name services, email services, website migration services, website design services, SEO and related online services, Google Ads management, and any other services listed on our website or invoiced by us from time to time ("Services").

We may update, improve, modify, replace, suspend, or discontinue any part of the Services at any time, provided that any such change will not affect rights that cannot be excluded by law.

Unless expressly agreed in writing, iWebHost does not provide ongoing website management, development, debugging, or application-level support.

4. Customer Information and Account Security

You must provide accurate, current, and complete contact, billing, and account information and keep that information updated at all times.

You are responsible for maintaining the confidentiality of your login credentials, passwords, and account access details. You are responsible for all activity occurring under your account, whether authorised by you or not, unless caused by our negligence or wilful misconduct.

5. Payment Terms

All fees are payable in advance unless otherwise stated in writing by us. Renewal services are billed in advance for the applicable renewal term.

You authorise us to charge any payment method stored on your account for invoices, renewals, additional services, late fees, chargeback fees, taxes, and any other amounts due under these Terms.

Invoices must be paid by the due date shown on the invoice. Failure to pay an invoice by its due date constitutes a payment default and a breach of these Terms.

We may charge interest on overdue amounts at the rate of 1% per month, or the maximum amount permitted by law, whichever is lower. You agree to reimburse us for any reasonable collection costs, administrative costs, chargeback fees, merchant fees, legal costs, and related expenses we incur as a result of your late payment, failed payment, reversal, dispute, or chargeback.

If a payment is reversed, disputed, charged back, or dishonoured, we may immediately suspend or terminate the affected Services and charge an administration fee of AUD $25.00 or any greater amount equal to our actual direct costs, to the extent permitted by law.

6. Renewals and Non-Renewal

Unless otherwise stated in writing, Services automatically renew at the end of each billing cycle using the payment method on file.

If you do not want a Service to renew, you must cancel it through your client area before the renewal invoice becomes due.

Failure to pay a renewal invoice by the due date may result in suspension, cancellation, expiry, non-renewal, deletion, or loss of the relevant Service, associated files, settings, backups, emails, databases, and domain-related functionality.

7. Customer Responsibility for Backups and Data

You are solely responsible for backing up, exporting, archiving, and maintaining copies of all websites, files, databases, emails, logs, software, configurations, licences, and other data stored on or transmitted through our servers or Services.

All data stored on our servers remains your responsibility. iWebHost is not responsible for any loss of data, corruption of data, incomplete backups, failed backups, overwritten backups, restoration failure, or inability to recover any data stored on the server or otherwise connected with your account.

Any backup service, snapshot, restore point, server image, disaster recovery process, or courtesy backup made available by us is provided as a convenience only, primarily for our own operational, business continuity, or disaster recovery purposes. Such backups are not guaranteed, may be incomplete, may be overwritten, may not be available for restoration, and may be deleted at any time.

iWebHost may provide automated backups, including daily backups, as a convenience feature only.

These backups are not guaranteed, may be incomplete, may fail, and may not be available for restoration at any time.

You must maintain your own independent backups of all data at all times. You should not rely on iWebHost backups as your sole backup solution.

You must maintain your own independent and current backups of all content and data at all times, including before making changes to your website, before renewing or transferring a domain, before any migration, and before any actual or anticipated suspension, cancellation, expiry, dispute, or termination of Services.

We are under no obligation to retain, provide, restore, recover, extract, or migrate any data from any suspended, expired, cancelled, terminated, or unpaid account.

You acknowledge and agree that all data stored on our servers is entirely at your own risk.

iWebHost is not responsible for any data stored on the server, including but not limited to websites, databases, emails, or configurations.

Any backups provided by iWebHost are not guaranteed, may not be complete, and may not be available for restoration at any time.

8. Suspension for Non-Payment or Breach

We may, at any time and without liability to you, suspend, restrict, disable, or limit access to any Service immediately if:

• any invoice remains unpaid after the due date;
• a payment fails, is reversed, or is disputed;
• you breach these Terms, our policies, or any applicable law;
• we reasonably suspect fraud, unlawful conduct, abuse, security risk, spam, malware, resource abuse, or any activity that may affect our systems, staff, suppliers, network, reputation, or other customers;
• we are required to do so by law, regulation, court order, registry operator, upstream provider, or other competent authority; or
• continued provision of the Services may expose us, our suppliers, or any third party to risk, liability, interruption, or damage.

Suspension may include disabling website access, email access, control panel access, FTP/SFTP/SSH access, database access, DNS functionality, backups, and all other related services.

Fees continue to accrue during any suspension period unless we expressly agree otherwise in writing.

9. Cancellation and Termination

We may cancel or terminate any Service immediately, or at any later time, if:

• you fail to pay any invoice when due;
• you fail to renew a Service;
• you breach these Terms or any related policy;
• you engage in prohibited, unlawful, harmful, fraudulent, abusive, misleading, defamatory, or offensive conduct;
• your use of the Services creates technical, security, legal, reputational, or operational risk for us, our suppliers, or other customers; or
• we reasonably determine that termination is necessary to protect our business, staff, systems, suppliers, or customers.

You remain liable for all fees, costs, and charges accrued up to the date of cancellation or termination, including any outstanding invoices and recovery costs.

10. Data Retention and Deletion After Suspension or Termination

If your account is suspended, cancelled, expired, terminated, or not renewed for any reason, including non-payment, we may immediately disable access to the Services.

Following suspension, cancellation, expiry, or termination, we may retain your data for a limited period at our sole discretion, but we are not obliged to do so. As a general internal practice, data may be retained for up to 30 days after suspension or cancellation for non-payment, however:

• this period is not guaranteed;
• it may be shorter or longer at our discretion;
• some or all data may be deleted earlier where reasonably necessary for operational, security, legal, abuse-prevention, or system management reasons; and
• we are not obliged to provide notice before deleting data.

After suspension, cancellation, expiry, or termination, all website files, databases, emails, logs, backups, account settings, access credentials, and other account data may be permanently deleted and may not be recoverable.

You acknowledge and agree that it is your responsibility to ensure you have your own current backups before any suspension, cancellation, termination, expiry, or non-renewal occurs.

We are not liable for any loss of data, business interruption, lost profits, or any other loss arising from the deletion, non-retention, or non-recovery of data after suspension, cancellation, expiry, or termination.

Once an account is permanently terminated, all associated data is considered permanently deleted and is not recoverable.

iWebHost does not retain backups, copies, or archives of terminated accounts. Following termination, all website files, databases, emails, and account data are permanently removed from our systems.

You acknowledge and agree that once an account is terminated, iWebHost has no ability or obligation to recover, restore, or provide access to any data previously stored on the account.

It is your responsibility to request and secure any required data prior to termination.

11. No Obligation to Restore or Recover Data

We may, but are not required to, assist with restoration or data recovery after suspension or termination. Any such assistance is entirely at our discretion, subject to data availability, technical feasibility, workload, and payment of our then-current service fees.

Where data has been deleted, overwritten, corrupted, or is otherwise unavailable, we have no obligation to rebuild, restore, recreate, or compensate you for that data.

12. Domain Names and Third-Party Services

Domain names, SSL certificates, business email, Microsoft 365, Google Workspace, DNS, and other third-party services may be subject to separate third-party terms, registry rules, supplier requirements, expiry timelines, redemption periods, transfer restrictions, and fees.

You are solely responsible for renewing and maintaining your domain names and third-party services unless we expressly agree otherwise in writing.

We are not liable for any loss of a domain name, expiry, redemption fee, transfer failure, DNS interruption, third-party suspension, or third-party system issue.

All domain name registrations, transfers, and renewals are final and non-refundable once processed.

The 30-day money back guarantee does not apply to domain names under any circumstances.

You are solely responsible for ensuring that all domain name details are correct at the time of registration, including spelling, extension, and configuration.

Typographical errors or incorrect domain name selections cannot be corrected, cancelled, or refunded once the domain has been registered.

iWebHost is not responsible for any errors made during the domain registration process, whether entered by you or on your behalf.

13. Acceptable Use

You must not use the Services for any unlawful, abusive, harmful, fraudulent, infringing, defamatory, offensive, or disruptive purpose.

This includes, without limitation, spam, phishing, malware, copyright infringement, unauthorised access, denial-of-service activity, crypto mining, bulk messaging without consent, illegal file distribution, or any activity that places an unreasonable burden on our systems.

Services advertised as “unlimited” are subject to fair and reasonable use.

You must not use the Services in a manner that excessively consumes server resources, including CPU, memory, disk space, disk I/O, or network capacity, in a way that impacts system stability or other customers.

We reserve the right to limit, suspend, or request changes to any account that, in our reasonable opinion, exceeds fair use or negatively affects the performance of our systems.

We are the sole judge of whether your use of the Services breaches this clause, acting reasonably and in good faith.

14. Migrations, Backups, and Courtesy Assistance

Any migration, import, export, restore, or other assistance provided by us is supplied on a reasonable efforts basis only, unless expressly agreed in writing as a paid managed service with a defined scope.

Free migration services are provided as a courtesy and are offered on a best-efforts basis only.

While we will attempt to migrate standard websites and cPanel-based accounts, some websites may not be suitable for migration due to complexity, custom development, third-party integrations, APIs, proprietary systems, or unsupported configurations.

In such cases, you may be required to engage your own developer or third-party provider to complete the migration.

iWebHost does not guarantee that any migration will be successful, complete, or error-free.

You must keep your own verified backup before any migration, restore, update, or account change.

We are not liable for any corruption, omission, incompatibility, failed migration, downtime, email loss, database loss, DNS issue, or post-migration issue.

15. Refunds

Unless otherwise stated in writing, fees paid are non-refundable.

This includes prepaid hosting fees, setup fees, migration fees, domain name fees, renewal fees, third-party fees, redemption fees, and charges for work already performed.

Any advertised money-back guarantee is subject to its stated conditions and does not apply to domain names, third-party products, setup fees, migration fees, labour, or any non-refundable upstream cost.

30 Day Money Back Guarantee (Hosting Only)

iWebHost offers a 30-day money back guarantee on new web hosting services only.

This guarantee applies to first-time hosting purchases and does not apply to renewals, upgrades, or additional services.

This guarantee does not apply to domain names, Exchange email services, SSL certificates, migration services, SEO services, Google Ads services, website design services, or any third-party products or services.

Where a free domain name is included with a hosting service, the standard retail cost of the domain name will be deducted from any refund issued.

16. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis.

We do not warrant that the Services will be uninterrupted, secure, error-free, always available, fit for a particular purpose, or compatible with your software, website, devices, or intended use.

You acknowledge that internet services, hosting platforms, software environments, hardware, control panels, DNS, and email systems may fail, be interrupted, be compromised, or become unavailable from time to time.

iWebHost aims to provide a high level of service availability and may advertise uptime targets such as 99.9% uptime.

These figures are targets or historical averages and are not guaranteed service levels unless expressly agreed in writing.

Service interruptions may occur due to maintenance, updates, third-party failures, network issues, hardware faults, security incidents, or other events beyond our control.

17. Limitation of Liability

To the maximum extent permitted by law, iWebHost and its officers, employees, contractors, suppliers, and agents exclude all liability for any indirect, consequential, incidental, special, exemplary, or punitive loss or damage, including loss of profits, revenue, data, business, goodwill, use, opportunity, or anticipated savings.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services or these Terms is limited to the total amount actually paid by you to us for the affected Service during the 12 months immediately before the event giving rise to the claim.

Where liability cannot be excluded but can be limited, our liability is limited, at our option, to the resupply of the Services or the payment of the cost of having the Services supplied again.

18. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or other right or remedy conferred by the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, or any other applicable law that cannot lawfully be excluded, restricted, or modified.

To the extent permitted by law, any liability arising under any non-excludable guarantee is limited in the manner permitted by law.

19. Indemnity

You indemnify and hold harmless iWebHost, its officers, employees, contractors, agents, and suppliers from and against any claim, loss, damage, liability, cost, or expense, including reasonable legal costs, arising out of or connected with your content, your use of the Services, your breach of these Terms, or any unlawful act or omission by you.

20. Notices

We may give notices to you by email, invoice notice, client area notice, website notice, or any contact method listed on your account.

It is your responsibility to keep your contact details current and to monitor the email address associated with your account.

Notices sent to your registered email address are deemed received one business day after sending.

21. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.

22. Changes to These Terms

We may update these Terms from time to time by publishing the revised version on our website.

The updated Terms take effect from the date published or any later date stated in the revised Terms.

Your continued use of the Services after that date constitutes acceptance of the updated Terms.

23. Entire Agreement

These Terms, together with any service description, invoice, policy, and document incorporated by reference, form the entire agreement between you and iWebHost in relation to the Services.

They replace all prior discussions, understandings, and agreements relating to the same subject matter.

24. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be read down to the extent necessary or severed.

The remaining provisions will continue in full force and effect.

25. Website Design Services

Website design services require either full payment upfront or a 50% deposit before work commences, with the remaining balance payable prior to completion, launch, or handover.

No website, files, access, or deliverables will be released, transferred, or made live until full payment has been received.

All website design services are non-refundable once work has commenced.

Any additional work outside the agreed scope may incur additional charges.

Delays caused by the client, including failure to provide content, feedback, or approvals, do not delay payment obligations.

26. SEO Services

SEO services are provided on a monthly basis and include optimisation, technical improvements, and reporting.

SEO is a long-term strategy and results are not guaranteed.

iWebHost does not guarantee rankings, traffic, leads, or business outcomes.

SEO services may be cancelled by either party with 30 days written notice.

27. Google Ads and Paid Advertising

The client is solely responsible for all advertising spend associated with Google Ads or any paid advertising platform.

iWebHost does not guarantee performance, leads, conversions, or return on investment from any advertising services.

iWebHost is not responsible for ad account suspensions, ad disapprovals, policy violations, or changes made by advertising platforms.